FREE AUSTRALIAN SHIPPING | AFTERPAY

FAQ


Where does Ivory Haus. ship to?

We ship everywhere!

How long will it take for my order to arrive?

For Australians, our registered parcel delivery service will have your order delivered within 7-14 business days. Please allow extra time if ordering the DIY Iron on Transfers or personalised items as they are made to order.

If your delivery has been delayed please contact us at hello@ivoryhaus.com.au

How much is shipping?

For Australian residents,shipping is FREE (regular parcel post).

If your order is urgent you can select Express Shipping for $20. We will have your order on it's way within 2 business days (applies to in-stock items and non personalised items only).

For our International friends, shipping starts at just $18 and is shipped by either standard or express posting with door to door tracking.

I'd like to buy multiple products, can I have discount? 

We have restructured our pricing to give you the best value and to be very competitive within the industry. If you are ordering more than 10 items or would like to place a wholesale order please email us at hello@ivoryhaus.com.au to receive a discount code. 

How do I know which size?

Our Pretty In Lace collection are "one size fits most" style.
We have 2 sizes; roughly size 8-14 & 16-20.

Our Floral Collection robes are "one size fits most" style.
We have 2 sizes; roughly size 6-12 & 14-18.

Our Flowergirl robes
are available in blush or white lace trim.

We have 2 sizes; roughly aged 3-6 year olds and 7+.

The 7+ is also suitable for up to a size 6 adult.

 

PLEASE SEE SIZING CHART ON LISTINGS FOR MEASUREMENTS.

 

We do not accept returns unless goods are faulty, please check measurements before purchasing.

 

What are the garments made of & how do I care for them?

Our satin robes are 100% Polyester, our cotton robes are 100% Rayon, lace maxi robe is 100% Nylon and our Sleep Shirts are 100% Cotton.

Please cold hand wash separately

Do not bleach or tumble dry

Line dry in shade, cool iron.

If you have an iron on transfer on your robe, please use an ironing cloth and take care when ironing.

Still have an unanswered question?

Flick us an email at hello@ivoryhaus.com.au