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RETURNS


Return Policy

We warrant the quality of our products. If your purchase has arrived faulty or not as it should be please get in touch within 30 days of purchase to arrange a replacement or refund (where applicable). 

To complete your return, we require a receipt or proof of purchase.

Please note that we don't accept returns for change of mind or incorrect size. Please view our sizing chart before purchasing.

Refunds (if applicable)

We only issue refunds if your order is faulty or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ivoryhaus.com.au and send your item to: PO Box 112 MINERS REST VIC Australia 3352.

Shipping

To return your product, you should mail your faulty product to: PO Box 112 MINERS REST VIC Australia 3352.

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be added to your refund.